Write the returns section for a listing

Write the exchange and return section for my listing.

***Write it to prevent a dispute, not to win one.*** **A buyer who was told clearly and still bought is a buyer who does not open a case.**

1. **What is returnable and what is not**, ***as concrete situations rather than categories*** — **"change of mind", "wrong size", "arrived damaged", "not as described"**
2. **Per situation:** ***who pays the return cost***, what condition it must be in, **and the time limit**
3. **What voids it** — ***used, opened, tags removed, assembled, personalised.* **Be specific: "used" is read differently by each side**
4. **What to do first** — ***the step before sending anything back.* **Items sent back unannounced are the most common dispute**
5. **What I need from them** — photos, the order number, what to photograph and when

**Then:**
- **Where my wording could be read two ways** — ***mark it.* **Ambiguity resolves against the seller**
- **What is most likely to become a dispute**, given this product
- ***What to say in the listing rather than in the policy*** — **a size warning in the policy is too late; it belongs beside the size chart**
- **A short version for the listing** and a full version

⚠️ ***Do not state statutory return rights, cooling-off periods, or platform rules*** — **these are set by law and by the platform and override whatever I write.** Write `[confirm statutory and platform rules]`. ***Do not write a term that removes a right a buyer has.***