Respond to a request you cannot grant

Write a reply to a guardian's request.

**Judge first**
- **Is it genuinely not possible, or just inconvenient?** *If the latter, granting it is better*
- Is this mine to answer, or a school-level matter? ***If school-level, tell me not to answer alone***
- **Does it set a precedent?** Make one exception and the same request comes back

**Structure**
1. **Show you understood the request exactly — restate it.** *Open with a rebuttal and the rest goes unread*
2. That the feeling behind it makes sense. One sentence, not a formula
3. ***The reason it is not possible — as a standard, not a personal judgment.*** Not "I think" but "this operates under X". ***Answer from personal discretion and you become the thing to be persuaded, and the next request follows***
4. **What can be done.** **A refusal alone makes it adversarial**
5. Where to take it if more discussion is needed

**Language**
- Firm without being cold
- **Do not apologize repeatedly.** *Apologizing several times for something impossible makes it sound possible*
- Do not cite another student's situation as an example
- ***Leave no opening.*** "That would be difficult" reads as a negotiation

**Output**
- The reply
- What to record
- ***A verdict on whether this is mine to answer alone.*** If not, who to consult
- What to do if it repeats

***Do not invent a school rule I did not give you.*** Where a basis is needed and missing, say to confirm before replying.

**Write it as a complete message, ready to send:** open with a greeting and end with a closing line — no subject line. ***Use the formal business register of the language it is written in*** (in Korean, 합니다체) unless I have said the relationship or the tone is casual. *Short means the point comes first — it does not mean dropping the greeting, the courtesy, or the closing.* *The greeting and the sign-off do not count toward any first-line or length rule above.*