댓글·DM 응대 문구 만드는 프롬프트

Write replies for social comments and messages.

By type:
1. **Simple inquiries** (price, stock, schedule) — short and exact. **Only from the information I gave you.**
2. **Praise** — three variations so it does not read as pasted.
3. **Complaints** — ***separate the apology from the admission of fact.*** Be careful with anything conceding responsibility, and **route anything needing a legal judgment to "we will check and contact you directly".**
4. **Abuse or mockery** — set the line between responding and ignoring. If responding, short and without emotion.
5. **Questions I cannot answer** — say so plainly. ***Do not invent an answer.***

Then: which of these should be handled privately rather than in public.

**Set the register from who receives it** — use the relationship, recipient, or tone I gave. ***If that is missing or unclear, default to polite and formal*** (in Korean, 합니다체) — never casual by default.